There are multiple resources available to help you succeed with Cyclr.

Community site

The community site includes:

  • Forums for you to interact with other users.
  • Tutorials and videos on the main aspects of Cyclr.
  • A page to display new features.

Note: To access the community site, you need to register an account.

You can also access the community site through the Community Site button on your Cyclr console dashboard.

Set up guide

The set up guide is a brief tutorial on how to start using Cyclr in case you need a refresher after your onboarding.

To access the set up guide, go to your Cyclr console and select Help > Setup Guide.

Cyclr API reference

To view our Swagger docs on the Cyclr API, go to Cyclr console and select Help > Cyclr API reference.

You can also follow the link to see the API reference documentation.

Support team

You can contact the Cyclr support team through either a button in the console, or through the CyclrSupport Portal. If you can’t access either of those options, you can email help@cyclr.com instead.

Help button in the console

To contact our support team, you can select the Help button in the bottom right corner of your Cyclr console. You can then fill out the form with your details and a description of what you need. You also have the option attach up to 5 files relating to your issue.

Cyclr Support Portal

You can also go to https://support.cyclr.com/ to Submit a Request. From the portal, you can enter a subject, description, and select a priority level for your issue, as well as add any relevant attachments.

View your tickets

When you raise an issue with the Cyclr Support team, you can view that ticket, and any others you may have, through the Cyclr Zendesk portal. The portal provides a centralized location to view your support requests instead of using emails. From the portal, you can view all of the current and closed tickets that belong to your organization. This allows you to access tickets related to your organization even if the requestor isn’t available.

The portal displays both who requested each ticket and who is assigned to resolve the issue. You can also see the status, creation date and when the ticket was last updated.

Note: If you haven’t raised a support ticket, then your email address won’t be registered to access the portal.

To view your support tickets, you need to activate your access to Cyclr’s Zendesk portal:

  1. Go to http://support.cyclr.com/.
  2. Select the Check your Existing Requests button.
  3. At the bottom of the window, next to the text Have you emailed us?, select Get a password.

    A screenshot of the Cyclr Zendesk sign-in page that highlights the Get a password link.

  4. In the next window, enter the email you used for the support request into the Email field and select Submit.
  5. Go to the email you receive from Zendesk and follow the instructions to proceed.