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Freshdesk Messaging

Partner Setup

Retrieving API Key

  • Navigate to your Freshdesk Messaging inbox.

  • Navigate to Admin > API Tokens.

  • Either generate a new token and note down the API key, or copy an existing API key.

Cyclr Setup

Setup your Freshdesk Messaging App within Cyclr:

  • Go to your Cyclr Console

  • Click the Connectors menu along the top

  • Choose Connector Library

  • Scroll down to Freshdesk Messaging

  • Click the Setup button

Enter the following values:

Region: The region your Freshdesk Messaging application is in.

API Key: The API key we copied above.

Note: To retrieve an App ID, navigate to Admin > Account Settings > Integration Settings.

Your Freshdesk Messaging Connector is now setup! You can test it by installing it in one of your Cyclr accounts and executing one of the methods to confirm it can return some data.

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