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ServiceDesk Plus


This guide takes you through obtaining authentication details from ServiceDesk Plus, as well as installing the ServiceDesk Plus Connector.

Setup & Authentication

Remote Setup in ServiceDesk Plus - performed by your customer

Obtaining an API Key

In order to obtain an API Key to authenticate a ServiceDesk Plus Connector, your customer will need to:

  1. Log in to ServiceDesk Plus.

  2. Go to AdminDeveloper Space  > Integration Key..

  3. Select “New”.

  4. Enter a Name, select Roles, and optionally add an Expiry Date and Description for the Key.

  5. Select “Generate” and a Key will be created which is then used to authenticate the Cyclr Connector.


Generating an API Key in ServiceDesk Plus.

Cyclr Connector Installation

When installing the ServiceDesk Plus Connector, Cyclr will prompt for the following values:




The API Key generated within the ServiceDesk Plus account to be accessed.

Base URL

The Base URL to make calls to.

This will depend on the region the ServiceDesk Plus account is located in.

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