Verint Knowledge Management Enterprise

Introduction

This guide explains how to install a Verint Knowledge Management Enterprise Connector.

The Verint Knowledge Management Enterprise Connector uses the password grant type to generate an OIDC token; a valid username and password will be required during Connector installation process.

OIDC token generation via SAML is not supported at this time.

Setup & Authentication

Partner Setup in Cyclr Console

By default, the Verint Knowledge Management Enterprise Connector will use the scope openid em_api_access when authenticating.

This value can be changed for all customers by accessing your Cyclr Partner Console:

Go to Connectors > Application Connector Library.
Use the search box to locate the Verint Knowledge Management Enterprise Connector entry.
Select the Pencil button.
Select the Settings tab.
Enter the replacement default Scope value.

Select Save Changes.

Cyclr Connector Installation

When installing the Verint Knowledge Management Enterprise Connector, your customers will be prompted for the following:

Property	Description
Domain	Domain of the application server or load balancer address without the HTTP protocol. For example: `mysite.myexamplehost.com`
Username	Username used to access the application.
Password	Password used to access the application.
Tenant ID	ID of the tenant to authenticate under. Defaults to `default` if not set.