Verint Workforce Management - Agent Performance
Introduction
This guide explains how to install a Verint Workforce Management - Agent Performance Connector.
Setup & Authentication
Partner Setup in Cyclr Console
Go into your Cyclr Partner Console:
Go to Connectors > Application Connector Library.
Use the search box to locate the Verint Workforce Management - Agent Performance Connector.
Select the Pencil button.
Select the Settings tab.
Enter the below values:
Property | Description |
|---|---|
Client ID | The Application ID that was assigned to your app. |
Client Secret | The client secret generated for your app. |
Domain | The domain to be accessed. |
Select Save Changes.
If you leave these values blank, they must be provided each time the Connector is installed.
Cyclr Connector Installation
When installing the Verint Workforce Management - Agent Performance Connector, the following values are used:
Property | Description |
|---|---|
Client ID | The Application ID that was assigned to your app. |
Client Secret | The client secret generated for your app. |
Domain | The domain to be accessed. |
Azure Tenant | The directory tenant the application should operate against. It can be supplied in either GUID or domain-name format. |
Environment | The environment to target. |
Data Source | The data source to target. |