Verint Workforce Management - Queue Performance
Introduction
This guide explains how to install a Verint Workforce Management - Queue Performance Connector.
Setup & Authentication
Partner Setup in Cyclr Console
Go into your Cyclr Partner Console:
Go to Connectors > Application Connector Library.
Use the search box to locate the Verint Workforce Management - Queue Performance Connector.
Select the Pencil button.
Select the Settings tab.
Enter the below values:
Property | Description |
|---|
Property | Description |
|---|---|
Client ID | The Application Id that was assigned to your app. |
Client Secret | The client secret generated for your app. |
Domain | The domain to be accessed. By default |
Select Save Changes.
If you leave these values blank, they must be provided each time the Connector is installed.
Cyclr Connector Installation
When installing the Verint Workforce Management - Queue Performance Connector, the following values are used:
Property | Description |
|---|---|
Azure Tenant | Your customer will be required to supply the directory tenant the application should operate against during the connector installation. It can be supplied in either GUID or domain-name format. |