Webhook Implementation - Closed Tickets

  • set Trigger conditions to ‘Status’ is ‘Closed’ and/or ‘Solved’
  • in ‘Actions’ set ‘Notify Target’ to required Target
  • fields below to be added to Trigger in ‘JSON Body’

{ 
  "TicketId":"{{ticket.id}}", 
  "ExternalId":"{{ticket.external_id}}", 
  "Title":"{{ticket.title}}", 
  "Description":"{{ticket.description}}", 
  "TicketVia":"{{ticket.via}}", 
  "Status":"{{ticket.status}}", 
  "Priority":"{{ticket.priority}}", 
  "Type":"{{ticket.ticket_type}}" 
}

For further information please check the official Zendesk documentation:

https://support.zendesk.com/hc/en-us/articles/204890268

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