Decision steps can split the data in your cycle down a true or false branch.
Setting up a Decision step
Your cycle must contain at least one Get (green) or Webhook (grey) step so you have some data to work with.
Click and drag a Decision Step into your cycle and connect it where you wish to split the data, then click its cog Step Setup button.
Decisions work by comparing a “Left Operand” to a “Right Operand”; in other words, it looks for a value in your data and compares it - using a condition you specify - to another value.
From within the Decision Step’s Step Setup:
- Choose a previous step and one of its fields; this is your Left Operand.
- Choose a Condition, e.g. Exists, Not Exists, Equals, Not Equals.
- Choose your Right Operand. This can the value of a previous step’s field or you can type in a value.
The result of the screenshot example is that contacts with the last name of “Smith” are routed down the true branch; all other contacts will go down the false branch.
To create more advanced logic, you can chain multiple Decision steps together.Edit me