Decision steps can split the data in your cycle down a true or false branch.

Setting up a Decision step

Your cycle must contain at least one Get (green) or Webhook (grey) step so you have some data to work with.

Click and drag a Decision Step into your cycle and connect it where you wish to split the data, then click its cog Step Setup button.

Decisions work by comparing a “Left Operand” to a “Right Operand”; in other words, it looks for a value in your data and compares it - using a condition you specify - to another value.

From within the Decision Step’s Step Setup:

  • Choose a previous step and one of its fields; this is your Left Operand.
  • Choose a Condition, e.g. Exists, Not Exists, Equals, Not Equals.
  • Choose your Right Operand. This can the value of a previous step’s field or you can type in a value.

The result of the screenshot example is that contacts with the last name of “Smith” are routed down the true branch; all other contacts will go down the false branch.

To create more advanced logic, you can chain multiple Decision steps together.

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